Guest Post: Jamey Heinze, Chief Marketing Officer, iGrafx
It’s hard enough to deal with the very personal challenges presented the global pandemic… How do I stay safe and healthy so I can continue to care for my family? Summer’s here, school’s out, so what are my small children going to do while I’m on Zoom calls all day? Will my company lay me off or furlough me? The list of personal worries is endless.
Business challenges can be just as difficult and are often just as personal. As leaders, we have to wrestle with the difficult lay off/furlough questions from the other side. Untold hours are spent in Excel spreadsheets modeling variables like shifting revenue forecasts, possible PPP loans, supply chain effects on production levels, predicted recovery curves and safety concerns for employees. And there is no crystal ball.
I consider myself incredibly lucky from a business perspective, because I work for a company that can immediately help other businesses survive our current situation and thrive when we emerge. From the smallest shops to the largest global enterprises.
The platform is like an all-inclusive Excel spreadsheet to model entire business operations – not just abstracted numbers. It’s what 451 Research calls an STP (strategic transformation platform), and it enables business leaders to capture every single step of every single operational process and then create models to anticipate impacts, design mitigating controls, automate resolution and measure against key performance indicators. Everyone in the company can see the processes (no more reliance on tribal knowledge), customer touchpoints can be bolstered, and when the time of CV19 has passed, all of this info can be used to move more quickly down the road to the promised land of “digital transformation.”
Over the last two months, we have created and shared a tremendous quantity and variety of resources designed to help business with business continuity and resiliency challenges.
Articles:
- Effective Business Continuity & Resiliency
- Predict the Unpredicted
- Understanding Process to Drive Resiliency
- Don’t Panic: What You Need to Know about Business Continuity & Resiliency
- Customer Experience for Continuity and Resiliency
Webinars (recorded and available on demand):
A Handbook:
A Free Online Assessment to Gauge Your Preparedness:
A Complete Engagement, Including Professional Services and Tailored BC&R Content:
We wish we could provide you with an actual crystal ball for your business, but until we develop it, this is the closest tool available.
Stay safe and healthy,
Jamey
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